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FAQ

HVACFilter Facts
Have a question about us or our filters? Let’s see if we can answer it here. If you don’t see the information you need, reach out any time - you can find our information on our contact page!

Free Shipping
When you make an order, it will be shipped for FREE within one business day. We ship via USPS, FedEx Ground or FedEx Smart Post. Orders generally arrive between 2-5 business days of shipment, depending on your location in the continental United States.

100% Satisfaction Guaranteed
With a no hassle return policy, your satisfaction is guaranteed. Was your filter damaged during shipping? Did you accidentally order the wrong size? Did we make a mistake? Let us make it right! If you’re not 100% satisfied, reach out and let us know what went wrong. We’ll send a shipping label so you can send your order back for a full refund.

Filter Sizing
It’s not hard to figure out what size filter you need - just check your current filter! The size should be listed down the side. Don’t have a current filter? That’s okay! Just measure the inside of the vent return, and you’ll find the size you need. Homes generally have more than one filter, and they may not be the same size. Check each current filter to ensure you have the information you need before you order.

The Importance of Air Filters
Did you know the air in your home circulates about twice an hour?  Quality air filters will catch particulates to keep the air in your home fresh and clean. New filters catch more dust, bacteria, pollen, and other pollutants before they reach your lungs. If you have allergies, asthma, small children, or pets, you may want to consider a higher MERV rating, to help keep you healthy. 

It’s important to change your air filter every 90 days at minimum. Regularly changed air filters can also help keep your HVAC systems running smoothly, preventing breakdowns and expensive repairs. Don’t forget, dirty filters make your system work harder. Regular replacement can improve your utility bills.

Have a bulk order, but don’t see the size you need on our website? Let us know! We may be able to special order your size. Just email us on our contact page with the size you need, and we’ll get to work!

Get the Most Out of Your Air Filter
Is it your goal to have clean, healthy air in your living or working environment? Are you trying to achieve this without excessive energy costs? Its best to start by building an understanding your AC filter requirements. Spend some time getting to know your HVAC system - how many filters do you need? What size filters does your system require? Can your system handle a MERV 13 rating, or should you choose a rating that’s a step lower? Once you determine these basics, improve the energy efficiency and air quality in your home or office with the following tips.

MERV Ratings
MERV stands for Minimum Efficiency Reporting Value. It’s a filter rating system devised by the American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE) to standardize and simplify filter efficiency ratings for the general public. Higher ratings mean better filtration, which results in better air quality. Higher rated filters do tend to cost more, so you may also need to factor in your budget when choosing your preferred rating. It is also important to know what is compatible with the system in your home or office, as MERV 13 can restrict airflow in certain HVAC systems. 

A better understanding of MERV ratings can help you make the best decisions about your air filter purchase. Our filters range from MERV 8 to MERV 13 ratings.

MERV 8:  Provides much better protection and filtration over fiberglass disposable filters.  These filter out dust, mold, pollen, pet dander, lint, dust mites.

MERV 10: These filters remove the most basic of particles, such as mold spores, hair spray, fabric protector, dusting aids, cement dust and pet dander. If you and others in your household are generally healthy, and have no pets, a MERV 10 will probably suffice.

MERV 11:
These filters remove everything a MERV 10 filters do, plus humidifier dust, lead dust, milled flour, auto emissions and other fumes. These filters are generally recommended for households with pets, smokers, and inhabitants with mild allergies or asthma.

MERV 13: As you may have guessed, these filters remove everything a MERV 11 does, plus bacteria, tobacco smoke, and particles that make you sneeze. These filters are great if you want an extra boost in filtration, but make sure your system is compatible before you buy!

Don’t Forget!
It’s important to change your filters within an appropriate time frame, which we can help you determine below. If you have trouble remembering to do this, help your future self out! It’s a good idea to write the replacement date, and/or the date the filter was replaced, on the edge of the filter before you install it. Set a reminder to change your air filter on your phone, or write it on your calendar. Help out your budget by buying filters in bulk. This way, you always have what you need on hand when it’s time to replace your filters. 

When stock runs low, save yourself a trip to the store and have your filter replacements delivered straight to your door. Ordering online can also help you ensure you purchase the right size, so you don’t have to run back and forth if you misremember! You can find the correct size on the old filter, which should list the height, width and depth. No filter? No problem! Simply measure the inside of the vent to determine the correct dimensions.

Replacing Filters 
If you have a 1” air filter, the frequency at which you should change your filter depends on a number of factors. If you or a member of your household has allergies, asthma, or other respiratory issues, the filters in your home should be changed at least once a month. You may also want to change them once a month if your home has multiple pets. If your household is relatively healthy, and has just one pet, filters should be changed every other month, or after about 60 days. For a healthy household with no pets, the industry standard recommendation is every 3 months, or 90 days.  

If you are using 2” air filters, you should change filters every 3 to 4 months. For 4” filters, changes should occur every 3 to 6 months.

These are basic recommendations, but don’t forget to consider other factors when setting your filter changing schedule. Things like local construction, weather, and air pollution can also affect your filter cleanliness. If you are unsure, check your filter! If it looks grey and dirty, it is likely time for a change.